american airlines customer service

American Airlines and American Eagle have devoted extensive resources and efforts to ensure our customers and their bags travel on the same flight. In the event your checked bags do not arrive on your flight, reasonable efforts will be made to ensure that the bag is returned to you within 24 hours for flights within the U.S. Since we cannot guarantee the delivery of baggage carried by another airline, our goal to return bags within 24 hours applies only when we are the carrier taking you to your final destination.

When checked baggage is delayed, an American Airlines/American Eagle Baggage Service Representative will compensate reasonable interim expenses to purchase items necessary for immediate use. Returning your bags may take longer on international flights due to flight duration, frequency of flights, or Customs & Immigration procedures at the destination airport. American Airlines and American Eagle attempt to contact customers whose unclaimed checked baggage contains contact information. If American determines that your baggage is lost, you will be reimbursed for any checked baggage charges. Will redirect The User to the home page of the country / region site The User of Website choose.

The company is dedicated to providing a positive travel experience for all customers. For hearing or speech impaired assistance dial 711 to be connected through the National Relay Service. Purchase a vacation package at AAVacations.com including air, hotel, rental car, activities and more. The User can use AAdvantage miles to purchase hotel stays and rental cars.

The Client of American Airlines can also use AAdvantage miles to purchase vacation packages. From the Cars home page, select the American Airlines's' Cars tab at the top of the page. Non-collapsible wheelchairs/scooters are accepted as checked baggage.

These items can be checked at the main ticket counter or the departure gate. American Airlines and American Eagle offer a special wheelchair service that allows you to check your wheelchair at the departure gate and claim it at your arrival gate free of charge. Although you can arrange to claim your chair at the connecting city, we recommend that the chair be checked through to the final destination. The additional time required to claim and recheck your chair at the connecting city may compromise your ability to make your connection. American Airlines and American Eagle have wheelchairs and our representatives provide wheelchair service at connecting airports.

Please let us know you will need this assistance when making your reservation. Domestic travel is defined as travel in which the itinerary remains within the U.S., including Puerto Rico and/or the U.S. American Airlines and American Eagle will reimburse up to $3,800 per ticketed domestic customer for lost or damaged checked baggage, subject to claim verification. The specific procedures for making lost or damaged baggage claims will be provided to you at the time a claim is filed. We will not pay for normal wear and tear on checked baggage or for loss or damage to belongings you carry on board in the passenger cabin.

Certain items (e.g., cash, jewelry, cameras) are excluded from liability for lost or damaged checked baggage. A complete list of the limitations and exclusions is in our conditions of carriage and is also available upon request. Additional information concerning our overbooking policies can be found in our conditions of carriage. Upon request, reservations representatives or airport agents will advise you if your flight is overbooked at the time your reservation is made or during airport check-in. Keep in mind that most overbooked flights do in fact have sufficient seats to accommodate all customers who are present for departure. DOT rules determine how much you're compensated based on how late you'll be to your stopover or destination.

Our goal is to get you to your next scheduled stopover or final destination as soon as possible, so we may offer flights on other airlines and non-air travel such as by train. If your flight is oversold and you're not allowed to board, we'll give you a check or travel credit the same day at the airport or mail it within 24 hours. It is American Airlines and American Eagle's policy to contact you in advance, whenever reasonable, at the phone number provided in the reservation record. If you booked your reservations with a travel agency, Reservations representatives attempt to contact the agency when no customer phone contact exists. In addition, we provide phone, email and text updates for those customers who sign up for flight status notification via aa.com.

Pay for your checked bags online within 24 hours of departure for travel on domestic flights within and between the U.S., including Hawaii and Alaska, and select markets in the Caribbean and Central America. For example, if 4 passengers on the same reservation choose to pay for 4 bags, they'll be charged the first checked bag fee of $30 each, for a total of $120. This rate is lower than the charge for one person checking 4 bags.

American Airlines reserves the right to change AAdvantage program rules, regulations, travel awards and special offers at any time without notice and to end the AAdvantage program with six months notice. Any such changes may affect your ability to use the mileage awards or credits that you have accumulated. Members may not be able to obtain all offered awards at all times or use awards for all destinations or on all flights. Unless specified, AAdvantage miles earned through promotions/offers do not count toward elite-status qualification or Million MilerSM status. AAdvantage travel awards, mileage accrual and special offers are subject to government regulations. American Airlines is not responsible for products or services offered by other participating companies.

On extremely rare occasions, a customer may be denied boarding on an involuntary basis, if a sufficient number of volunteers are not obtained. In such events, we will usually deny boarding based upon check-in time, but we may also consider factors such as severe hardships, fare paid, and status within the AAdvantage program. With few exceptions, persons denied boarding involuntarily are entitled to compensation under federal law. American Airlines and American Eagle, like most airlines, overbook flights. We do this because historical information shows that some people do not cancel their reservations when they change their travel plans.

Overbooking is done in the best interest of both customers and the airline. Without the revenue produced by filling seats that would otherwise go empty, every airline would have to compensate by raising fares. And just as important, selling our seats in this manner allows us to say "yes" rather than "no" a lot more often when customers call for a seat on the flight of their choice. Just because a flight is overbooked, it does not necessarily mean that customers with reservations will not be accommodated on their flight. The overwhelming majority of overbooked flights depart with all customers who have reservations and are present for departure. American Airlines and American Eagle accept motorized and non-motorized assistive devices for transport.

When necessary, we will disassemble and reassemble wheelchairs or assistive devices for customers when they travel. American Airlines and American Eagle provide storage for one passenger's collapsible, manual wheelchair in the cabin of each aircraft. This service is available on a first-come, first-served basis and has priority over carryon baggage belonging to other customers who board at the same city, provided the customer follows the pre-boarding procedure. In-cabin stowage space for assistive devices cannot be pre-reserved, but American Airlines and American Eagle accept carryon wheelchairs, provided they collapse to fit in an overhead bin or under a seat. If you are unable to locate a bag upon arrival, you should notify a baggage service agent prior to leaving the airport.

At that time, the bag delivery procedure will be explained, and you will be provided with a delayed baggage receipt explaining the baggage recovery process. We are in business to provide safe, dependable, and friendly air transportation to our customers, along with numerous related services, in the hopes that you will fly us again and again. We work very hard to make your entire experience with us, from making a reservation to deplaning at your final destination, a positive one. Although we are successful in this effort most of the time, there are times when things do not go as smoothly as we, and you, would like.

Operating a network of more than 3400 flights and servicing hundreds of thousands of passengers each day is challenging and complex. Inevitably, some of our flights are affected by adverse circumstances, some of which are within our control and some of which are not. American Airlines is the world's biggest airline, and is a founding member of the oneworld alliance. The company website is AA.com where you can book tickets, check flight status, careers, vacations and find other information on the airline. Generally, you have up to 24 hours from when you buy your ticket to get a full refund if you booked at least 48 hours before departure.

You must cancel your trip within 24 hours of purchase for a refund. If you bought your ticket through a travel agency or another booking source, contact them for a refund. Some countries have different rules about refunds, and if so, we will follow those rules. American Airlines withholds some seats until the day of departure to allow our airport personnel to accommodate passenger needs. If you are unable to reserve a seat at the time of booking, you may get your seat when you check in for your flight. We'll reinstate your miles and refund eligible taxes and fees up to 1 year after the ticket issue date, but you have to cancel your trip before your first flight departs.

We're dedicated to providing a positive travel experience for all customers. Special assistance coordinators are available through Reservations to help you secure special assistance during your travel. If you requested special assistance, they'll contact you before your departure flight to ensure necessary medical paperwork requirements or requests are arranged.

When your flight is canceled or a delay will cause you to miss your connection, we'll rebook you on the next American Airlines or American partner flight with available seats. We'll rebook you in your originally ticketed cabin or class with your original form of payment. Be sure to check your flight status before you go to the airport, as ticket counter hours may change daily without notice. Same-day flight change allows you to confirm a seat on a different flight on your day of departure on any American Airlines and/or American Eagle flight where eligible seats are available. The alternate flight must be for your same origin and destination and your flight change can only be confirmed within 24 hours of departure of the desired flight. You can check more bags at the airport according to your bag allowances.

If you make changes to your trip after 24 hours you may owe any difference in ticket price and change fees. Our top priority is the safety and well-being of our customers, and we are focused on having all our flights arrive and deplane on schedule. On very rare occasions, there may be extraordinary events that result in very lengthy onboard delays. These are situations in which an aircraft is delayed on the ground but does not have access to a terminal gate for more than two hours.

We have developed detailed contingency plans at every domestic airport to address these situations. In such events, we will make every reasonable effort to ensure your essential needs, such as snack food, water, restroom facilities, and basic medical assistance, are met. Each plan designates a local control person to coordinate activities of the local team and communicate with our central operations team at headquarters. If you do not provide specific information about your travel requirements, we will provide you with a range of fares for your general needs. In the event the lowest available fare is not quoted, American's liability is limited to the difference between the fare quoted and the lowest available fare for which the customer was eligible at that time.

If lower AA fares are available online or elsewhere, we will advise this is the case. According to a spokesperson for Delta, wait times are about two to three hours. Since the pandemic began, its reservation and customer service lines have received record-breaking call volumes.

The airline is in the process of hiring 1,300 specialists to meet the demand. Additional fees may apply for overweight / oversize bags or specialty items. You can keep the full value of your original ticket but will need to pay the fare difference if your new flight is more expensive. If your new flight is less expensive, you'll get the fare difference in the form of travel credit to use on a future trip. We also eliminated change fees for First, Business, Premium Economy and Main Cabin tickets for all long-haul international flights originating in North or South America for tickets issued on or after November 19, 2020.

If the ticket price is less than the value of the Flight Credit, you can only use the value of Flight Credit needed for the current booking while remaining value will be issued as travel credit for future reservations. You can use two different credit cards as long as they're issued in the same country. Using a credit card with a different country's billing address to purchase a ticket would result in the ticket being re-priced according to the address on that specific card.

If you bought your ticket or related travel products and services through American Airlines, you can request a refund or check your refund status. If you bought your American Airlines ticket directly from us, you can request a refund online or contact Reservations. We'll process your refund back to the original credit card within 7 days (it should appear on your statement in 1-2 billing cycles). For cash and check purchases, we'll process your refund within 20 days after receiving a complete refund request. Checked bag fees you paid are non-refundable if you cancel your trip and if you buy or get an upgrade that includes free checked bags.

You can only pay for bags online starting 24 hours and up to 4 hours before departure if you're flying within and between the U.S., including Hawaii, Alaska and select Caribbean cities. Airlines are scrambling to ramp up hiring for call centers and baggage handlers, "and that's really coming to a head right now with travel picking up," Keyes said. Customers are seeing the byproduct of understaffing not only with issues like customer service wait times, but also long delays getting their baggage. I might not have noticed the conversation if I hadn't personally experienced the same thing recently, not just with Delta, but American Airlines, too.

The week before, my wait time to reach airline customer service agents ranged between two and 12 hours. Like most major airlines, AA will charge you a fee to book a ticket on the phone with a representative. All published bag fees apply at each check-in location and are base rates according to travel dates and destination; applicable taxes are not shown. You can check in on aa.com and in the app beginning 24 hours before departure.

If you're not checked in by the minimum check-in time, we may reassign your seat to another passenger. Special Assistance coordinators are available to help with medical or special-assistance related items during your travel. If you requested special assistance during booking, a coordinator will contact you before your flight to ensure necessary requirements or requests are complete.

If the ticket price is greater than the value of the eVoucher, you may only pay the difference with a credit, debit or charge card with a billing address in the U.S., Puerto Rico or U.S. Wholly unrestricted fares are fully refundable and do not have advance purchase requirements. If you purchase a ticket that is an unrestricted fare, you can make changes to your flight with no change fee .

No; if you pay for your bags online the bag fees are non-refundable. Our goal is to be a service and product leader in the airline industry. When customer service issues arise, we try to resolve them at the first point of contact. As a result, we have devoted resources to the front line and rely on our personnel to solve most issues throughout the travel journey.

American Airlines and American Eagle tickets are priced and sold based on the itinerary, and not as individual flight segments. If you foresee or must make a change to the itinerary while en route, you must contact American Airlines or American Eagle to determine how this may affect the ticket and remaining travel plans. For example, if you do not show up for one segment of your itinerary, we may cancel your reservations on all remaining flight segments. You can also check the latest travel alerts to learn about circumstances that could affect schedules, airport operation and parking, as well as flight status information for gates and times. For all eligible tickets and optional products and services bought within the U.S. with a credit card, refunds will be processed within 7 business days of receiving the request and required information. Keep in mind, it may take up to 2 billing cycles to show on your credit card statement.